The Role

We are seeking a talented Product Support Engineer to join our Product Support team. You will be part of a young and exciting company that is recognized as the market leader in the SaaS space with our Industry Cloud for Life Sciences.As a member of the team, you will be tasked with supporting our customers and internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with the Development and QA teams to diagnose, troubleshoot, and resolve complex issues. You will need to learn and adapt quickly, be persistent, and demonstrate “out-of-the-box” thinking.This is a full-time Monday-Friday job with rotational on-call responsibilities for public holidays and weekends.We're hiring for multiple levels and have openings for Product Support Professionals at the Associate and Senior levels. If you're excited by what we're building, we encourage you to apply.

What You’ll Do

Provide global support covering all issues...