Job Title: Product Support Engineer II
Job Description
The Product Support Engineer II plays a critical role in ensuring customer success by helping customers maximize the performance, reliability, and value of their equipment. This position combines deep technical expertise with a strong focus on user experience and real-world application, providing advanced field support, diagnostics, and continuous improvement feedback to enhance product quality and customer satisfaction.
Responsibilities

+ Provide field technical support and fleet management services to help customers maximize machine performance and uptime.

+ Support dealers with accurate parts, service, and diagnostic information to enable effective maintenance and repair activities.

+ Deliver 24/7 technical support to customers and dealers, including remote troubleshooting and on-site assistance as needed.

+ Investigate warranty and failure claims to identify root causes and recommend...