Job Title: Product Support Engineer
Job Description
The Product Support Engineer plays a critical role in ensuring customer success by helping customers maximize the performance, reliability, and value of their equipment. This position requires a deep understanding of product technology, user experience, and real-world applications to diagnose issues, support dealers and customers, and drive continuous quality improvement across the product line.
Responsibilities

+ Provide field technical support and fleet management to help customers maximize machine performance and uptime.

+ Support dealers with accurate parts, service, and diagnostic information to enable effective maintenance and repair activities.

+ Deliver 24/7 technical support to customers and dealers, responding promptly to urgent technical issues and service needs.

+ Investigate warranty and failure claims to identify root causes and quality improvement opportunities.

+ R...