Join Ericsson's EUHW CX TS AMER team as a Product Support Co-op in Ottawa. This role blends technical support with product integration, ensuring customers enjoy smooth network experiences.
As a co-op student, you will engage in providing technical support while gaining hands-on experience in integration testing and troubleshooting. Your responsibilities include working closely with the design team and collaborating with data analysts to assess network impact. The position spans 12-16 months with a commitment of 40 hours per week.
Key Responsibilities:
• Set up and test products in Ericsson labs
• Troubleshoot customer issues and analyze results
• Collaborate with design teams for issue resolutions
• Support deployment activities in various environments
• Identify and suggest improvements and innovations
Requirements:
• Enrolled in a technical undergraduate or master's program
• Strong communication skills in English
• Experience with programming/scripti...