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Product Support Associate, STR - London

🏢
CoStar Group
📍 London, United Kingdom
📍
Location London
📅
Posted June 23, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

RESPONSIBILITIES

  • Maintain appropriate knowledge of products and services to resolve client questions or concerns in an accurate and timely manner.
  • Seek to understand the issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution within established time commitments.
  • Support customers within multiple asset classes: hospitality, hostels, short term rentals, serviced apartments, industry partners, tourism bureaus, real estate, and others as needed.
  • Maintain customer records by updating and entering account/subscription information in various systems.
  • Become a Subject Matter Expert on Benchmarking and legacy STR products and services in order to educate clients on what is available to best fit their needs.
  • Create and maintain accurate records regarding customer interactions.
  • Provide support services to other departments as needed.
  • Provide training to customers, which may include:...

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    📍 Location Details

    🌆
    City
    London
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

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