What you'll do:

• Support bespoke software products remotely and onsite when required
• Investigate, troubleshoot and resolve software support queries
• Own helpdesk tickets from logging through to resolution
• Manage and administer SQL-rich environments, including scripting and database administration
• Perform software testing before product releases and updates
• Deploy product upgrades, installations and new software releases
• Train and support clients on software functionality and best practices
• Collaborate with internal departments to drive fast, effective solutions
• Escalate issues appropriately while maintaining excellent client communication
• Identify opportunities to improve processes and customer outcomes

Technical requirements:

• Minimum 2 years' experience working with Microsoft SQL Express / SQL Server / SQL scripting
• Previous software s...