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Job Description
Job Description:
Caterpillar’s MineStar Solutions Division is currently seeking a Product Service Engineer to support MineStar Terrain - Command for Dozing technologies to be located in Brisbane, QLD
As Product Service Engineer, you will have a significant impact on overall product quality and customer experience for MineStar Terrain technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems. With an emphasis in project management, internal and external relations.
Job Duties and Responsibilities:
Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
Implementation and utilization of standard support processes to respond, restore, and resolve issues.
Advocate on behalf of the dealer and cu...