Job Title: Product Owner (ServiceNow)

Reporting To: Global Head of Enterprise Service Management

Job Type: Full-time, Hybrid

Role Overview

The ServiceNow Lead is responsible for the strategic ownership, design, delivery, and continuous improvement of the ServiceNow platform in support of global IT Service Management (ITSM) objectives. Reporting into the Global Head of ITSM, this role is an individual contributor managing vendors, acting as the primary bridge between business stakeholders, ITSM process owners, and technical delivery teams to ensure ServiceNow is leveraged as an enterprise-grade platform aligned to ITIL best practices and business outcomes.

Key Responsibilities

Platform Strategy & Governance

• Own the ServiceNow platform roadmap in alignment with global ITSM strategy and enterprise priorities
• Define and enforce ServiceNow governance, standards, and best practices across modules and r...