Shape the future of dealer support as a Product Owner for BRP’s Knowledge and Content Platform. Lead self-service initiatives and enhance operational efficiency through impactful content management.
In this pivotal role, you will be responsible for driving the Knowledge Center's evolution, influencing how information is structured and delivered to dealers. Your strategic leadership will optimize search effectiveness, partner with technology vendors, and ensure high standards of content governance. This position is instrumental in fostering dealer autonomy while enhancing overall team productivity.
Key Responsibilities:
• Lead the Knowledge & Content Platform with a results-focused approach
• Develop a robust governance framework for content quality
• Spearhead efforts to optimize search and reduce low-value content
• Oversee content intake, publishing standards, and approval processes
• Engage with cross-functional teams for consistent knowledge sharing
Requirem...