How you'll help us Keep Climbing (overview & key responsibilities)

The ACS Tools and Technology team provides Delta's 30,000+ Airport Customer Service frontline team with the necessary technology and tools to offer customers a warm, caring, and elevated travel experience. We are looking for a highly motivated and self-driven Product Owner to join our team to support the technology conceptualization and product delivery of best-in-class tools to serve our frontline teams effectively. As part of the Tools and Technology team, you will play a critical role in redefining customer and employee experiences by setting new technology standards for thousands of ACS employees. We are seeking a Product Owner to support product development and improvements from ideation, roadmapping to execution and adoption.

Responsibilities (not comprehensive):

+ Provide leadership and direction to Analysts in reviewing, communicating, and translating business needs for both technical ...