The Role:

Responsible for providing quality technical support and for developing the technical competencies of internal and external customers.

Main Responsibilities Provide technical support to end users, operators and service personnel in cases of complex technical issues. Coaching and training with Technicians and Specialists Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operations. Provide technical expertise into the sales and business development offering to customers Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements. Review spare parts recommendations with Parts BLM organization Provide information on accuracy of Machine Life Operating Costs (MLOC) to PSM Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst. Assist PSM with field-testing and trials of new products and updated co...