Product Master - Automation and Instrumentation

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List. The Role

Responsible for providing quality technical support and for developing the technical competencies of internal and external customers.

Main Responsibilities Provide technical support to end users, operators and service personnel in cases of complex technical issues. Coaching and training with Technicians and Specialists Provide relevant feedback to Product Support Managers to enable improvements to the equipment or its operations. Provide technical expertise into the sales and business development offering to customers Provide assistance in compiling accurate data to process warranty claims and e...