Job Description
Location: Austin or Dallas preferred. Remote CST Okay!

possible extension

Job Description:

Requirements Gathering & Definition

· Lead requirements gathering for new digital web form capabilities, translating business needs and BA analysis into defined form logic (data elements, validations, conditional flows, and exception handling)

· Ensure requirements reflect end-to-end client and operational journeys and align to digitization goals (reduce NIGO, simplify experience)

· Partner with UX and Technology to refine requirements into scalable, reusable solutions aligned to platform standards

· Collaborate with cross-functional teams (Product, UX, Technology, Operations, Client Experience) to define target user experiences and supporting requirements

Strategy, Prioritization & Backlog Management

· Analyze top-volume and high-impact paper forms to inform digitization opportunities and sequenci...