As a Product Manager for Return and Refund, you will be developing a deep understanding of the eCommerce post-purchase flow. You will be involved in the development of innovative solutions to provide a seamless journey for our buyers and sellers, such as designing new after-sales solutions for our buyers, using advanced AI-driven product solutions to establish an efficient and fair judgment process, etc. Your work will directly impact the buyer & seller experience, as well as the operational costs and efficiency involved in the Return and Refund processes.

Job Description:

• Understand business direction and goals, align priorities and requirements with business teams and local markets
• Identify user pain points, conduct competitor analysis and identify current gaps in the overall Return Refund experiences provided by the platform
• Drive product solutions and strategies to align with business direction, resolve user pain points and...