At Shopee, we’re redefining our customer journey with AI. We are building an intelligent assistant that not only resolves user issues but also learns and improves through agent feedback and real‑world interactions. This means integrating the latest in LLMs, agentic systems, and self‑improving AI loops to make customer support scalable, efficient, and truly delightful.

As a Product Management Intern, you’ll support the team in building and improving next‑gen AI agent products that empower both customers and human agents.

• Support the end‑to‑end development of chatbot and AI‑agent features, from ideation to testing and iteration
• Assist in designing workflows that allow human agents to review, correct, and improve AI responses (e.g. feedback loops, annotations)
• Work closely with engineers, data, operations, and designers to support AI‑driven product features
• Help track and analyze product ...