**Company :**
Highmark Health
**Job Description :**

**Job Summary**

This job supports the product's fundamental value proposition, outlines vision and execution plan, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision, including the overall financial viability of product offering.

As a lead for our contact center ecosystem, you will be responsible for the end-to-end product management lifecycle, including the development of multi-year roadmaps and robust business cases. You will focus on proactively identifying and addressing customer friction points, ensuring that our capabilities —spanning across omnichannel contact center as a service (CCaaS), agent tools, and knowledge management—is optimized for both self-service and assisted-service excellence. You will act as the bridge between business strategy and technical execution, ensuring all product features deliver measurable value to our oper...