Join Ingram Micro as a Product Manager, focusing on AI-driven contact center innovations in Mississauga. This hybrid position emphasizes enhancing customer interactions and streamlining operational performance.
This role involves transforming Ingram Micro's customer engagement strategy by owning and enhancing the NICE CXone platform. As a Product Manager, you will implement advanced automation, optimize platform utilization, and establish a robust performance management framework. Your leadership will drive significant improvements in customer experience and efficiency.
Key Responsibilities:
• Strategize and manage the NICE CXone platform globally
• Drive stabilization and performance improvements across regions
• Lead AI-enabled initiatives and customer journey enhancements
• Create measurement frameworks for operational visibility
• Collaborate with internal teams to ensure successful outcomes
Requirements:
• Bachelor’s Degree in Business or a related field...