The Product Manager will own digital interaction experiences that connect customer journeys across channels—helping the bank evolve from disconnected touchpoints to seamless, customer‑centric experiences across digital, branch, contact centre, and advisor‑assisted channels. You will define the product vision, strategy, roadmap, and success measures (OKRs/KPIs), and drive delivery from discovery through launch and iteration. You’ll partner with Design, Content, Analytics, Engineering, and contact‑centre stakeholders to translate customer journeys into prioritized backlog, clear user stories, and measurable outcomes—ensuring solutions are reliable, compliant, and scalable across channels.

Responsibilities

• Lead product discovery: define problems to solve, hypotheses, and experiment plans using customer research and analytics.
• Own and evolve the roadmap and backlog, balancing customer value, business outcomes, risk/compliance, and technical health. <...