**Product & Engineering Manager, Conversational AI & Service**Platforms**owns strategy, engineering oversight, and global scalability of Conversational AI and Consumer Service Platforms, driving AI-powered automation, chatbot innovation, and**measureable** improvements in consumer service quality, efficiency and experience across markets and communication channels**.** This role**is**responsible for managing and evolving the global Consumer Services platform, currently Salesforce Service Cloud, within the DTS function.**The**position requires close collaboration with other**digital technology solutions (**DTS**)**teams**,** global growth organization (GGO)**and business stakeholders to deliver scalable, secure, and innovative solutions for the platform and also stable Call Center**operations** worldwide.**
**Essential / Primary Duties**
- **Own the vision, roadmap, and full lifecycle of the Consumer Services platform (Salesforce Service Cloud).**:
- **Define**and prioritize pl...