Job Summary

• The successful candidate will join our team as an Executive for Product and Service Experience in the Customer Experience department. (

• S)He will report to the Product and Service Experience manager and will be responsible for innovating self-service options for customers and ensuring its adoption.

• (S)He will also conduct daily health checks on all customer related products and services, escalating identified gaps, following up for resolution and ensuring customers experience the best quality of service on products and services.

• The PSE Executive will as well be responsible for conceptualizing and working with IT to develop and execute all customer experience related projects.

Key Responsibilities

• Monitor to ensure adherence to product development set standards across defined customer touchpoints for continual improvement.

• Monitor to ensure all Pre & Post UAT activities are conducted with...