ProdOps Specialist – Connects Product Management and DevOps/Engineering teams to ensure product strategy, technical delivery, and operational performance stay aligned throughout the product lifecycle.

Key Responsibilities

• Act as the primary bridge between Product and DevOps teams.
• Translate business and product requirements into operational and technical actions.
• Ensure alignment between product roadmap priorities and technical implementation.

Incident & Operational Management

• Manage and prioritize high‑impact trouble tickets (including device/firmware incidents) under short SLAs.
• Use ITSM tools such as Jira or ServiceNow for incident tracking and follow‑up.
• Support root cause analysis and drive remediation for recurring issues across cloud, firmware, and hardware layers, using field telemetry and production data where available.

Technical Expertise

• Part...