Description
ACS is a transformative initiative that builds seller compliance capabilities, eliminates guesswork behind document rejections, and provides human expertise for cases requiring guidance or judgment - real-time consultation, repeat denied appeals, and documentation edge cases. The program operates through two pillars: Professional Advisory delivers proactive 1:1 coaching and on-demand expert access via Seller Assistant Live Chat, WeChat and Zoom; Express Resolution guarantees 1-calendar-day document review turnaround for FBA and high-velocity product cases.

You will collaborate internally with program and Ops teams across TSE, AGS, Account Management and Seller Support to deliver specialized compliance expertise that bridges complex regulations and global seller growth. Your focus will be on building seller compliance capabilities, resolving ambiguous policy interpretation cases and driving operational excellence across ACS service delivery.

Key job resp...