Job Type

Full time | Exempt/Non Exempt: Hourly

Position Description

Primary duties and responsibilities:

• Processes a variety of transactions related to the updating of membership and insurance contracts and other activities requiring special handling in accordance with standard guidelines and procedures.
• Updates database master records.
• Drafts correspondence and responds to telephone inquiries from auto clubs and other sources.
• May receive and process monies through cash terminals and may investigate debit and credit balances on various accounts, resulting in a reallocation or refund of monies to members.
• Assists in the training of new employees.
• Follows internal processing guidelines to ensure compliance with established company policies and procedures.
• Participates in pilot programs and projects as assigned.
• Receives and processes cash payments; contacts participating auto clubs ...