PRINCIPLE PURPOSE OF JOB

To ensure frontline agents are effectively onboard and continuously upskilled, empowering them to comply with client and organizational standards while delivering high-quality service. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high-performance training culture aligned with organizational goals.

JOB ROLES & RESPONSIBILITIES

• Design training programs (e‑learning modules, workshops, manuals) centered on key processes.
• Deliver live training sessions—ensuring clarity, engagement, and knowledge retention.
• Develop assessments and feedback mechanisms to gauge comprehension and effectiveness.
• Continuously update materials based on changes, feedba...