We are seeking a Process & Standards Coordinator to enhance operational excellence at our properties, Severin Sea Lodge and Severin Safari Camp.

In this position, you will be responsible for developing comprehensive Standard Operating Procedures, delineating clear responsibilities, establishing measurable Key Performance Indicators for key roles, and standardizing essential workflows to ensure consistent service quality across the board.

You will collaborate with department heads and management teams to ensure accountability, seamless execution, and ongoing performance enhancement.

Tasks

• Build and maintain the Functional Accountability Chart (FACe) across all core hotel functions.


• Identify and resolve ownership overlaps, role gaps, and unclear responsibilities.


• Define one primary KPI per key role (e.g., Front Office, Housekeeping, F&B, Maintenance) in alignment with department heads.


• Dev...