Description
We are looking for a Process Improvement Specialist to serve as the dedicated partner to a key stakeholder within the AMXL network and own the concessions improvement agenda within their assigned flow. This role will act as the bridge between the Concessions team and the operational stakeholder, translating data insights into actionable improvement plans, driving governance mechanisms, and delivering measurable concession reductions. You will be the single-threaded owner of concession performance for your flow, responsible for identifying operational and systemic failures, proposing corrective initiatives, and ensuring sustained results through robust mechanisms.

Key job responsibilities
- Own end-to-end concession performance for an assigned AMXL flow (e.g., First Mile FC/3PL, Middle Mile, Last Mile AMXL, Last Mile 3P Carriers, or ReLo), defining targets, RACI, and governance mechanisms
- Serve as the primary process improvement partner to a designated AM...