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Job Description
Job Description
- Responsible for achieving and exceeding SLA targets.
- Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).
- Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff.
- Engaging with clients to identify potential business opportunities
- Ensuring staff are sent for Personal development trainings
- Responsible for VOC actionableβ s and initiatives.
- Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty.
- Workforce management: -
- Engaging with clients on new products, industry and application changes and enhancements
- Performance review with clients.
- Decisive spoken / Verbal communic...