Job Description – Process Expert (Local Hubs)

Do you get excited about leading process improvement initiatives that deliver measurable outcomes? Are you passionate about applying deep process management expertise to help ING drive its strategic ambitions? Do you enjoy coaching others and building organizational process capabilities?

Organizational Context

With its “Making the Difference” strategy, ING addresses transformational forces shaping the banking industry — including shifting customer expectations, FinTech disruption, regulatory pressures, and the push toward digitalization.

Our goal is to become the next-generation digital bank: one that delivers a clear, convenient, and consistent customer experience across borders. The Process Management team, part of the Change & Transformation Experts, plays a vital role in making this strategy a reality.

What the Process Management Team Does

The Process team creates...