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Job Description
Responsible for ensuring accurate and timely check/ wire transfer application and settling application disputes in timely manner to avoid collection being delayed. Works closely with customer and collection team to ensure unapplied cash is solved within 48 hours.
Ensures timely check/wire transfer application to ensure KPIs are met
Follows up with customer for payment details upon their remittance
Ensures issues not resolved are escalated to the manager on a timely basis
Monitors the Unapplied Cash report for unapplied cash > 5 days and resolves any related issues with Scottsdale/FMH AR collectors and ACS123 biller
Ensures move payment done on time, AP/AR Netting checking is done
Works closely with Scottsdale/FMH AR collectors to ensure customer’s disputes are resolved and liaise with other stakeholders to ensure prompt resolution
Responsible to extract necessary information from the ...