Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our respected client is looking for a Process Excellence Senior Specialist .

The role is based in BGC, Taguig City , with a Hybrid setup (3 days onsite, 2 days WFH per week) and has a flexible schedule depending on stakeholder meetings (including outside business hours).

Key Job Responsibilities

• Spearheading Customer Experience by developing and deploying Service Excellence framework; focusing on creating best in class user experience or customer delight. Identifying key opportunities, leverage points and expectations in the user journey experience to achieve Customer Satisfaction.
• Setting performance standards to meet the service goals by tracking and evaluating team performance against key operating metrics in...