Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Take the extra mile to engage customers and build sustainable relationships and trust with customer.

Ensure walk-in PB customers are attended in a timely & accurately manner

Share information on Campaign or current promotion with customers & cross sell products such as Credit Card, SMF, etc

Sales referral to RMs on PB upgrade and investment products. (ensure comply to NCNS policy - ONLY perform referral, unless FIMM/IPPC/BANCA license has been obtained)

Ensure documents/forms submitted by RMs are checked thoroughly so that risk & compliance requirements (AML / F...