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Print Support Administrator
Ricoh Americas Corporation
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Jacksonville, United States
Location
Jacksonville
Posted
June 20, 2026
Commute
Local Area
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Job Description
Administrator, Print Support MS Onsite
POSITION PROFILE
Responsible for the daily support of assigned RICOH managed devices within customer's fleet including the delivery of supply, service, and asset management services that ensure print availability and the achievement of service level agreements (SLAs). Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service.
Ensures solutions and applications used to monitor, manage, and report on assigned fleet are operating, routinely reconciled, and any outages are escalated appropriately.
JOB DUTIES AND RESPONSIBILITIES
οΏ½Β· Monitors all facets of the fleet program to ensure that performance standards are maintained and service level agreements (SLAs) between customer and RICOH are achieved.
οΏ½Β· Interfaces with RICOH, third-party, and vendor support resources to anticipate and prevent customer impact...
POSITION PROFILE
Responsible for the daily support of assigned RICOH managed devices within customer's fleet including the delivery of supply, service, and asset management services that ensure print availability and the achievement of service level agreements (SLAs). Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service.
Ensures solutions and applications used to monitor, manage, and report on assigned fleet are operating, routinely reconciled, and any outages are escalated appropriately.
JOB DUTIES AND RESPONSIBILITIES
οΏ½Β· Monitors all facets of the fleet program to ensure that performance standards are maintained and service level agreements (SLAs) between customer and RICOH are achieved.
οΏ½Β· Interfaces with RICOH, third-party, and vendor support resources to anticipate and prevent customer impact...