Description
Have you ever experienced the delight of knowing you'll get a delivery exactly when and how you wanted it? Amazon Delivery's Customer Experiences team (ADX CX) is seeking our next Principal Designer to reimagine how millions of customers engage with their purchases across the entire post-purchase journey, transforming everyday moments into experiences customers can genuinely look forward to.

In this role, you'll lead the strategic vision for post-purchase experiences spanning order tracking, delivery management, and returns. A key part of this role involves scaling our design systems to empower teams across Amazon's retail business with consistent, accessible patterns. You'll also champion AI enablement, exploring how emerging technologies can augment customer experiences and team capabilities.

Your impact will extend beyond crafting intuitive solutions, you'll collaborate with senior leaders and diverse teams to connect evolving customer needs with eme...