**Position Summary...**

**What you'll do...**

Are you passionate about applying cutting-edge GenAI technology to revolutionize customer service? Do you dream of playing a technical leadership role that will shape the future of the customer service experience at Walmart's scale? If you possess exceptional technical expertise, curiosity, and a desire to build scalable products with GenAI, this opportunity may be for you.

As a Principal Software Engineer, you will play a pivotal role in driving the architecture, design and development of Walmart scale solutions for providing unparalleled Care Experiences for Walmart Customers. You will exemplify best engineering practices, providing hands-on technical leadership to your teams. You will collaborate with partner teams and various stakeholders in making Customer Care friction free, fast and delightful.

You will enhance the team's effectiveness through mentorship, collaboration, and thought leadership, advo...