Principal Officer – Repairs

📍 Loughborough / Hybrid Working
📅 Long-Term Opportunity
💷 Competitive Rate

I'm currently supporting a Local Authority client who is looking to appoint an experienced Principal Officer – Repairs to lead the delivery of a high-performing responsive repairs service across its housing portfolio.

This is a senior operational management role responsible for leading repairs teams, business support functions and contractors, ensuring repairs are delivered efficiently, compliantly and with a strong focus on customer satisfaction.

Key Responsibilities:

• Lead and manage responsive repairs, maintenance and associated housing services
• Manage Repairs Team Leaders, Operatives and Business Support staff
• Oversee contractor performance and in-house labour resources
• Manage customer complaints and housing disrepair cases
• Drive service improvements and performance against KPIs
• Monitor repairs from initial diagnos...