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Principal Escalations and Expert Centre Specialist

🏢
Waters Corporation
📍 Bengaluru, India
📍
Location Bengaluru
📅
Posted June 15, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities

Roles & Responsibilities :

  • Manage Level 2 Hardware Escalations for Waters - India.
  • Manage incoming Web Requests, email and phone lines for technical queries.
  • Manage the customer journey from the logging of a corrective call to successful completion, setting expectations and delivering an exceptional customer experience throughout.
  • Work in partnership with Waters field service engineers and Waters support teams to quickly resolve customer issues and maximise customer satisfaction.
  • Quick and effective resolution of customers queries resolving the maximum possible number of customer issues remotely.
  • Actively participate in Waters Internal Escalation calls and meetings, keeping customers well informed of progress.
  • Utilise, promote and contribute to Waters tools, such a Waters Knowledge Base and ‘How to Video’s’.
  • Provide customers with high quality technical advice and direction,...

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    📍 Location Details

    🌆
    City
    Bengaluru
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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