Responsibilities

1. Platform Architecture Ownership
a. Define end-to-end architecture for: ServiceNow-based ITSM / ITOM platforms, Network Observability stack (Elastic, telemetry pipelines, AIOps integrations), Automation and orchestration layers, Infrastructure Platforms running Containers e.g Red Hat OpenShift

b. Design scalable multi-tenant or single-tenant managed service platforms.

c. Establish integration patterns between: ServiceNow CMDB & ITOM, Elastic Observability / SIEM, Infrastructure telemetry (network, cloud, telco core, etc.)

c. Ensure platform alignment to security frameworks (NIST, Zero Trust where applicable). 2. ServiceNow Architecture & Governance
a. Architect ServiceNow modules including: ITSM, ITOM (Discovery, Event Management), CMDB governance, Service Mapping, Automation workflows
b. Define platform operating model (Dev/Test/Prod governance).
c. Drive ServiceNow as the single pane ...