What's the opportunity?

Fin is the #1 AI agent for customer service, resolving over 1M customer conversations every week. We are on the cutting edge of defining how AI agents should work, inventing new paradigms and discovering new problem spaces. This role is central to the Service Agent pillar, which comprises 12 growing teams building every capability that makes Fin function. You will partner at a strategic pillar level, leveraging broad context across work streams, deep technical understanding of Fin's end-to-end operations, and the autonomy to guide future directions. You will be responsible for initiating new work streams from scratch, including forming new teams, clarifying ambiguous problem spaces, and managing aggressive timelines. Given the intense competitive landscape with fast-moving AI-native startups, we need an individual who thrives under pressure, maintaining technical excellence while operating at startup speed within a well-resourced company with a st...