Role: Principal Consultant

Technology: Customer Relationship

Location: UK

Business Unit: ORC

Compensation: Competitive (including bonus)

Role Overview

The Customer Relationship Manager (CRM) acts as the primary interface. The role is responsible for managing client relationships, ensuring service satisfaction, and aligning Infosys service delivery with strategic, operational and governance expectations. The CRM operates within a complex multi‑stakeholder environment involving ESR Central Team, organisations and internal Infosys delivery functions, ensuring that service outcomes support the ESR programme’s objective of delivering an integrated HR and Payroll service.

Key Responsibilities

1. Client Relationship Management
   • Act as the primary point of contact for ESR Central Team stakeholders
   • Build and maintain strong, trusted relationships with:
     • Centra...