Principal Analyst, Change Management (Emiratised Role)

Abu Dhabi, United Arab Emirates

Job Description

KEY ACCOUNTABILITIES:

The Principal Analyst – Change Management ensures service quality and operational stability by owning and governing the ServiceNow Change Management module, driving enhancements, and maintaining alignment with ITIL and enterprise standards. The role leads UAT, validates release readiness, and conducts post‑implementation reviews to reinforce process discipline and strengthen change outcomes.

As the module’s SPOC, the role provides expert guidance on process compliance and platform capabilities, supporting stakeholders across technology and business domains. It actively contributes to Agile delivery cycles, ensuring change requirements, risks, and controls are incorporated into development activities.

The role upholds governance by reviewing BAU change requests, ensuring rigor in risk assessment and adheren...