Premium Support Co-ordinator - Customer Experience Care Desk

Tracker requires the Services of a Premium Support Co-ordinator in the Customer Experience Care Desk department based at our Head Office in Johannesburg. The candidate is responsible to deliver dedicated, end-to end support 24/7/365 days to Tracker Platinum-Gold and VIP customers, as well as internal stakeholders, ensuring exceptional service quality, timely technical issue resolution, and proactive customer engagement in accordance with SLA commitments. To provide a diverse range of support services involving contracting, scheduling and overall support (technical and product) to premium Tracker customers.

Client and Service Request Handling

• Efficiently handle telephonic, electronic, and walk-in customer inquiries in compliance with established Service Level Agreements (SLAs), policies and procedures.
• Open, allocate, and monitor service requests (SRs) to ensure timely resolution an...