Guides, directs, and coaches employees to **deliver exceptional service to BMO customers and prospects** . Understands the needs of BMO customers or prospects to provide **sales and service in the best interests of the customer** . Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to **meet strategic customer experience and profitability goals** in compliance with legal and regulatory requirements and the Bank’s policies and processes.

+ Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
+ Ensures alignment between values and behavior that fosters diversity and inclusion.
+ Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
+ Builds interdependent teams tha...