We are looking for a skilled Predictive Dialler Specialist to manage and optimize outbound and inbound dialling campaigns for a leading banking client . This role is critical in improving contact efficiency, campaign performance, and agent productivity while ensuring strict adherence to banking compliance, data security standards, and customer privacy policies .

Key Responsibilities

• Configure, manage, and optimize predictive dialler campaigns for banking processes such as collections, loans, credit cards, and customer outreach

• Upload, validate, scrub, and manage customer calling lists in line with bank data security policies

• Ensure strict adherence to banking compliance and regulatory requirements

• Monitor and analyze dialler performance metrics including connect rate, abandonment rate, AHT, and agent utilization

• M...