The charter for this role will include:
Greet and assist walk-in students and parents.
Manage student appointments and maintain the counselor calendar.
Handle incoming calls and guide students to the right point of contact.
Maintain daily visitor logs and ensure the front office is always well-organized and presentable.
Make outbound calls to prospective students who have shown interest in studying abroad (via leads from website/events/social media).
Share accurate and basic information about countries, courses, and intakes.
Follow up on leads and schedule appointments for counseling sessions.
Maintain proper call logs and update lead data in CRM tools.
Handle basic queries over call or WhatsApp and guide students to the appropriate counselor

Ideal Persona would :
Excellent communication in English and Hindi
Prior experience in telecalling, counseling support, or front office will be an advantage.
Confident, friendly, and student-oriented ap...