**Job Description**

The Practice Supervisor is primarily responsible for managing the day-to-day front–end operations of an ambulatory practice. Practice Supervisor is responsible for implementing and maintaining MSHS policies and procedures related to front-end practice operations, including Patients First! service standards and staffing models. The Practice Supervisor is responsible for supervising the front-end staff in the Practice; and for performing any of the related roles as staffing contingencies requires. The Supervisor oversees the reception, checkout and clerical functions, handles scheduling issues as needed, addresses patient concerns, and participates in gathering information on customers’ perceptions and preferences.

**Qualifications**

Previous experience in a customer service role, supervisory role, and healthcare setting preferred

Non-Bargaining Unit, BDP - Otolaryngology - WST, Mount Sinai West

**Responsibilities**