Leads and supports the daily operations of the POS Preparation Team to ensure the timely completion of all terminal setup, configuration, and validation activities.

Oversees the profiling, TMK injection, and testing processes to ensure terminal accuracy and compliance with defined standards.

Coordinates with POS Repair, Outbound Logistics, and other IMS units to ensure smooth workflow and operational alignment.

Monitors team performance metrics, sets goals, and implements strategies to achieve productivity and quality objectives.

Ensures adherence to quality control, risk management, and health and safety standards in the workplace.

Provides leadership, mentoring, and professional development opportunities to team members.

Manages escalation of complex technical or operational issues to the Supervisor or IMS Manager.

Analyze data, generate operational reports, and present findings to management for decision-making.

Promotes a c...