Job Description
The POS Help Desk Specialist reports to the IT Tech Supervisor and is responsible for delivering technical support for point-of-sale (POS) systems and store technology. This role ensures seamless store operations by troubleshooting hardware and software issues while providing excellent customer service.
Key Responsibilities:

Provide support for POS systems, Windows PCs, and store technology
Troubleshoot hardware and software issues (registers, scales, touchscreens, peripherals)
Manage and track incidents using ServiceNow
Support POS platforms such as NCR ENCOR, Aloha, and Hobart
Assist with computer setup, imaging, and deployment for store environments
Diagnose and resolve connectivity, Microsoft 365, and Windows-related issues
Handle high-volume support requests via phone, Teams, and ticketing systems
Support new store openings and ongoing store operations
Coordinate with external vendors for escalations and hardware replacements<...