Mercier Consultancy is excited to announce an opening for a Portuguese-Speaking Customer Support Representative in our Mobile Banking Services Department! In this essential role, you will assist our Portuguese-speaking clients with their mobile banking inquiries, ensuring they have a positive and efficient experience while using our services. Your primary focus will be to provide accurate information and effective solutions to enhance customer satisfaction.

This position is perfect for individuals who are passionate about mobile banking technology and are dedicated to delivering top-tier customer service. You will work closely with a talented team, responding to client needs and helping to create a seamless banking experience. If you have excellent communication skills and a customer-focused mindset, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in Portuguese through phone, email, and live chat
• Assist clients with accoun...