Mercier Consultancy is proud to offer an exciting opportunity for a Portuguese-speaking Customer Support Representative to join a Leading Tech Firm in Athens, Greece. In this key role, you will provide high-quality support to Portuguese-speaking customers, assisting them with technical inquiries, product information, and issue resolution. Your expertise and communication skills will help ensure an excellent customer experience in a fast-paced and innovative tech environment.

This position is ideal for tech-savvy individuals who are passionate about technology and customer service, and who are eager to work in a vibrant international setting.

Responsibilities

• Respond to customer inquiries in Portuguese
• Assist customers with technical questions, product usage, and troubleshooting
• Document all customer interactions accurately in the CRM system
• Collaborate with technical teams to resolve complex issues
• Provide timely and effective...