Mercier Consultancy MD is seeking a Portuguese Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support. This position offers an exciting opportunity for Portuguese speakers to work in a vibrant, multicultural environment and deliver excellent customer service.

Key Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients through phone, email, and chat
• Efficiently address and resolve customer inquiries to ensure high satisfaction levels
• Maintain accurate records of customer interactions using CRM systems
• Collaborate with internal teams to resolve complex issues and improve customer experiences
• Stay informed about products, services, and company policies to provide accurate information
• Contribute suggestions to enhance customer service processes and overall experience

Requirements

• Fluency in Portuguese (both...